How can Prescribers Check-In Virtual Visits?

Question: How can prescribers check-in and manage virtual visits without support staff assistance?

Context: Prescribers (physicians and outpatient healthcare providers) may participate in “virtual” Connect Care encounters that were originally scheduled as in-person encounters. The switch to remote interaction – by telephone, teleconference or e-visit – may be last-minute or otherwise needing check-in without support staff or “rooming” workflows.

Answer: Ideally, support staff will pre-register and check-in patients (even remotely) either the day prior to or the morning of the planned clinic. This allows staff to collect or update demographic information and attach relevant documents.

Situations may arise where no support staff are available to facilitate patient identification or check-in activities. The prescriber can take care of this independently.