Question: I received a message in my In Basket that a note I had sent to a community provider through Connect Care was not delivered and that I would have to resend it. How do I do that?
Context: Similar to faxes, there are some rare scenarios where letters or summative documents sent from Connect Care fail to successfully route via eDelivery (i.e., the system responsible for electronically delivering clinical information to community clinic electronic medical records [EMRs]), due to issues with how that provider is set up in the system. When that happens, the communication may need to be resent ("re-routed") via another method (fax, mail, or In Basket, depending on the receiving provider's preference). Because these communication workflows are clinical in nature and the user who sends it is recorded as the author, resending cannot be done automatically by IT.
Answer: Any Connect Care documentation object (e.g., notes, letters, laboratory results, procedure reports) can be manually shared with other clinicians, and the manual document sharing workflow is the same as that for re-routing communications that previously failed. Notes (e.g., progress notes, discharge summaries) can be manually shared from the "Notes" activity of a chart opened to an inpatient encounter, and notes and all other documentation objects (e.g., laboratory results, imaging reports, procedure reports, letters, attached media) can be manually shared from any of the tabs (e.g., Lab, Notes, Letters, Referral, Media) within the "Chart Review" activity of an opened patient chart.
To manually share/re-route documentation objects from Notes or Chart Review:
- Open the Chart Review or Notes activity.
- Browse to and select (click on) the documentation object of interest (e.g., consult letter).
- Select the "Route" button (in Notes, is above the selected note's preview report; in Chart Review, is in the button bar at the top of the current activity tab).
- Within the routing pop-up that appears, enter:
- One or more recipient names. These are checked against the Connect Care provider registry. It may be necessary to select a specific address when recipients have many. Hovering over a selected recipient name will expose the routing methods (e.g., In Basket, fax) available for that person, with the default (preferred) method selected and alternate(s) selectable.
- Optional comments about the intent of routing the selected information.
- Click "Send" when ready. A "Preview" button allows the proposed routing to be examined before sending.
For more information, see: