Question: How can a prescriber complete an outgoing (external) referral order (and letter) without medical office support staff assistance?
Context: Physicians working in contexts that have medical office assistant support can place outgoing referral orders (ie., to non-Connect Care specialists) and trust that the support staff will take care of tweaks to the referral letter when ensuring that it routes (fax or mail) appropriately. There are other contexts (e.g., placing an outpatient referral order from within an inpatient context) where such support is not available. And some physicians simply prefer to do things themselves!
Answer: A short (7 min) demonstration walks through all of the steps that a prescriber can independently complete and control when ordering an outgoing referral.
Frequently Asked Questions for prescriber-users of the Connect Care clinical information system.
Showing posts with label Optimization. Show all posts
Showing posts with label Optimization. Show all posts
How can Referrals be tracked within a Patient Chart?
Question: How can the state of a referral order be tracked for a particular patient using that patient's Connect Care chart?
Context: Prescribers participating in referral intake and management will do most of their work through In-Basket workflows. Referring physicians can also use In-Basket for referral tracking, as that is where they receive notices about the status of the referrals they have ordered. In addition, referring physicians may wish to quickly check the the status of one or more referrals that pertain to a particular patient.
Answer: The "Chart Review" section of any opened patient chart has a tab labelled "Referrals". Opening this gives access to a list of all active referrals for the current patient. These can be selected to dig deeper, check referral progress and facilitate communications.
Context: Prescribers participating in referral intake and management will do most of their work through In-Basket workflows. Referring physicians can also use In-Basket for referral tracking, as that is where they receive notices about the status of the referrals they have ordered. In addition, referring physicians may wish to quickly check the the status of one or more referrals that pertain to a particular patient.
Answer: The "Chart Review" section of any opened patient chart has a tab labelled "Referrals". Opening this gives access to a list of all active referrals for the current patient. These can be selected to dig deeper, check referral progress and facilitate communications.
How do Physicians triage incoming Referrals via In Basket?
Question: How does the Connect Care In Basket help prescribers who facilitate triage and acceptance/rejection/deferral of incoming outpatient referral requests?
Context: Prescribers working as part of a specialty service may take turns triaging incoming referral requests. This step of closed-loop referral management usually requires a decision about the relative priority of a referral, a target schedule-by date and any needed actions for the patient to be ready for the clinic visit.
Answer: A short (6 min) demonstration walks through all of the functions and actions that a triage prescriber can manage through In Basket alone.
Context: Prescribers working as part of a specialty service may take turns triaging incoming referral requests. This step of closed-loop referral management usually requires a decision about the relative priority of a referral, a target schedule-by date and any needed actions for the patient to be ready for the clinic visit.
Answer: A short (6 min) demonstration walks through all of the functions and actions that a triage prescriber can manage through In Basket alone.
Do Connect Care Referral Workflows address CPSA expectations?
Question: The College of Physicians and Surgeons of Alberta (CPSA) has recently updated standards that physicians must meet respecting the receipt, acceptance, notification and fulfillment of referral requests in outpatient settings. There are metrics and milestones. Would adoption of Connect Care closed-loop referral workflows comply with these standards?
Answer: Prescribers and support staff who use Connect Care referral management tools (both to place and to receive referrals) will use information flows that include all data elements required by the CPSA. Tracking of CPSA events occurs automatically. Required notifications to referring physicians are automatically prompted. For a quick review of CPSA expectations and Connect Care matching functions:
Answer: Prescribers and support staff who use Connect Care referral management tools (both to place and to receive referrals) will use information flows that include all data elements required by the CPSA. Tracking of CPSA events occurs automatically. Required notifications to referring physicians are automatically prompted. For a quick review of CPSA expectations and Connect Care matching functions:
Where can Optimization Clinic Resources be found?
Question: Each week of post-launch optimization training has a different theme, with a mid-week optimization clinic as the anchor event. Where can prescribers access recordings and other resources (e.g. tip sheets) that relate to the optimization recommendations?
Answer: Preliminary resources are described and linked in the physician updates blog (blogs.connect-care.ca) at the beginning of each week. Other resources arise during the week, especially answers to questions raised by Connect Care users. These are described and linked at the end of each week. The following exemplifies this approach for the Referrals Workflow theme:
Answer: Preliminary resources are described and linked in the physician updates blog (blogs.connect-care.ca) at the beginning of each week. Other resources arise during the week, especially answers to questions raised by Connect Care users. These are described and linked at the end of each week. The following exemplifies this approach for the Referrals Workflow theme:
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