Will WiFi be Connect Care Ready?

Wireless network (WiFi, AHSRESTRICT) coverage has been an irritant for physicians (incomplete coverage) in past years. Naturally, our clinicians wonder if recent upgrades will be up to the challenge of going totally paperless. We know that there will be heavy reliance on mobile devices, as well as desktop and notebook computers that connect to the network with wireless technology. In addition, connected medical instruments increasingly use wireless rather than wired connections.

Is Wi-Fi for Connect Care ready for Wave 1 launch?
Yes! Clinical grade high-capacity Wi-Fi has been installed or enhanced at all Wave 1 sites. Work continues to prepare other sites for launches in Wave 2/3 and beyond.

How can we be Sure?
Wireless networking has been prepared and tested for all Wave 1 sites by:

  • completing exhaustive wireless performance assessments in all locations
  • developing custom wireless coverage designs to deal with unique building or equipement challenges (e.g. radiology equipment interference)
  • leveraging industry-certified construction contractors 
  • testing, validating and commissioning Wi-Fi services at each location
  • completing a post-implementation optimization survey to identify any potential coverage gaps or interference in every AHS location
  • completing any needed remediation work

Can Connect Care WiFi Scale to Growing Needs?
The Wi-Fi for Connect Care was designed to meet tomorrow's needs. Performance and capacity targets include:

  • 100% availability – enough access point redundancy to provide 100% availability. 
  • Upgrade resilience - upgrades and changes are regularly implemented with no impact to wireless clients
  • Room to grow - installed technology can support up to 600,000 wireless devices provincially, where we have about ~30,000 active devices currently.
  • High capacity - designed and configured for average 260Mbps of bandwidth per wireless client.

Will AHS WiFi be Clinically Dependable? 
AHS WiFi is robust enough to support mission-critical and life-dependent clinical needs, providing continuous coverage and generous capacity without interruption as you move throughout AHS facilities.

How do we check WiFi performance?
AHS IT-Network Services use specialized wireless survey equipment to validate the coverage and performance of our WiFi networks and conduct extensive post-implementation wireless optimization work in every location throughout sites.

What if a Performance Problem is Observed? 
Please contact the IT Service desk (877-311-4300) immediately and open a problem ticket, providing as much detail as possible on the nature, time and location of your issue. This will ensure the issue is logged and assigned to a technical Wi-Fi expert for prompt investigation, resolution and closure.

Will medical students get access to Connect Care Mobility? How?

Yes. Connect Care mobile applications for smartphones (Epic's Haiku, Nuance's Dragon Medical One) and iPads (Epic's Canto) have unique advantages for many clinical workflows. Indeed, they are key to our hopes for secure clinical messaging, just-in-time ordering, patient list management, in-system dictation and secure image capture. Medical students are a big part of such info-flows.

So, how? Normally, physicians get their mobile devices configured, in-system dictation activated, and access to the production clinical information system (CIS) in personalization workshops. But medical students are not scheduled for those workshops.

Current plans are to create some virtual personalization workshops that support learners with mobility installs and configurations. In addition, a prescriber drop-in centre will be available onsite for the weeks immediately following launch. And the Connect Care Physician Manual covers essential mobility orientation.

In short, we will communicate multiple self-directed strategies that medical students can use to ensure that they take full advantage of Connect Care mobility.[ student, students, trainee, trainees, learner, learners ]

Will Connect Care allow Generic Logons to Shared Clinical Workstations?

Many computers at Wave 1 sites have logon credentials that are specific to the location (clinic, unit, ward, etc.). The associated userid and password are known to those who work there. The group credentials allow the Windows workstation (computer, computer/laptop on wheels, etc.) to not have to be logged on and off with every new user. Since unique user identification occurs at the level of the application (e.g. Connect Care), this is a safe convenience.

Some users worry that this convenience will be lost at Connect Care launch. It won't.

When Windows has been launched on a shared computer with group credentials, the computer screen will still have icons for logging on to Connect Care, Netcare and other systems. At the point of launch, the user must identify him/herself with their unique username and password. The work flow will not change.

Users must remember to logoff Connect Care (or "Secure" the Connect Care session) before leaving the shared workstation.

Users will encounter some new situations where switching of Windows profiles is facilitated by automated logons with proximity sensors and other technologies. Group accounts do not apply. [ access, generic, account ]