Question: Why are the PN orders for my patient no longer visible in active orders?
Context: Recently there have been a few tickets related to PN orders no longer being visible as active orders. This appears to be due to the Order Frequency not being changed as needed when a PN reorder is placed. The PN Order Frequency determines when and how long the order will be active for; if the Order Frequency is not changed, the field will default to the number of doses/days for which the previous order was active. There is currently no technical solution to prevent this from happening but can be prevented by following the workflow.
Answer: Each time PN is reordered, review the Order Frequency field. If it is not changed, the field will default to the number of doses/days for which the previous order was active, which may not be appropriate for the reorder.
- If you anticipate updating the PN prescription daily, use a frequency of "1 day". This will populate a start time of 18:00 and an end time of 17:59. The reorder button will appear to easily update the next order’s prescription.
- If you anticipate updating the PN prescription less frequently (i.e., stable patient), consider entering the PN order with a frequency for a specific duration (i.e., 7 days).