Context: In Basket is a tool designed for short-term task management and communication rather than long-term information storage. The "Taming In Basket" project was launched in 2024 to identify In Basket messages that can be safely auto-expired, in order to reduce the volume of existing In Basket messages and empower users to use In Basket efficiently. Certain In Basket message types are now set to auto-expire after 90 or 180 days and, as the first batches of these auto-expiries have gone into effect, older messages of those same types have also been automatically removed from users' In Baskets on designated dates. Once removed from the users' In Basket view, the messages remain in the system for 60 days and can still be retrieved by users. After 60 days, however, the system purges them permanently. While all messages will still be retained in databases in case they need to be retrieved in the future for legal/privacy/etc. investigation, messages cannot be retrieved this way for individual users.
Answer: If within 60 days of it being auto-removed from their In Basket, users can retrieve a message by searching for messages with a status of "Done", and then right-clicking on the message and selecting "Mark As New" (click on the camera icon for screenshots). As doing this will simply restart the default expiration countdown, consider using other methods to save messages such as Follow-up/Postponing, Patient reminder lists, Pasteboard, or Sticky Notes.
For more tips on In Basket management, see the CMIO guide. If you require assistance, please call the IT Solution Centre at 1-877-311-4300 or submit a ticket.