See Also

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How do I use an outpatient note authored by a clinical clerk for a letter?

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Question : Why is my consult letter blank after pulling in my clinical clerk's outpatient note? Context : If, when using the "Commu...

Why were my discharged patient's DI orders cancelled?

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Question : How do I place diagnostic imaging (DI) orders for my patient to get after they are discharged from the emergency department (ED)/...

How do I resend a letter to another clinician?

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Question : I received a message in my In Basket that a note I had sent to a community provider through Connect Care was not delivered and th...

Why did my Pulmonary Function Test request not go through?

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Question : How do I order a Pulmonary Function Test (PFT) correctly to make sure it goes in the PFT Lab's scheduling workqueue? Context ...

How can I report an adverse effect following immunization?

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Question : How can prescribers satisfy requirements for reporting an adverse event following immunization (AEFI)? Context : In a separate po...

Email Subscription Service Ending for Connect Care Clinician Blogs

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Effective end of this month (December 31, 2024), we will be discontinuing our current email subscription service for all our Connect Care cl...

Why is there a delay in being able to view diagnostic images if the exam was completed at a Connect Care site?

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Question : Why is there sometimes a delay between completion of an imaging investigation or intervention ordered in Connect Care and availab...

Do I use a Recommendation or Referral to send a patient to an allied health provider?

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Question : Is entering a Referral order appropriate to send my patient to physiotherapy or another allied health provider? Context : If a pr...

How can I review and edit key patient preferences?

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Question : Can key patient preferences be viewed and managed with a unified Connect Care tool? Context : The Alberta Health Services (AHS) ...

How do I reorder parenteral nutrition (PN) to ensure the order stays active?

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Question : Why are the PN orders for my patient no longer visible in active orders? Context : Recently there have been a few tickets related...

How is COVID-19 Testing Ordered? - UPDATED

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Question : How can a prescriber order COVID-19 laboratory testing in Connect Care? Answer : Ordering of rapid COVID-19 PCR occurs using th...

Can I get tap-badge access for Connect Care as a consulting prescriber to EDs?

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Question : Can consulting prescribers in the Emergency Department get tap-badge access to Connect Care like other ED prescribers? Context : ...

How do I manage orders for Long-Term Care/Supportive Living patients on dialysis?

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Question : How do I manage orders in Connect Care for Long-Term Care (LTC) and Supportive Living (SL) residents requiring hemodialysis (HD),...

Can I suppress or filter a medication warning?

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Question : Is it possible to suppress or filter a particular Medication Warning? Context : Alert/pop-up fatigue is a concern for prescribers...

FAQ Blog - Maintenance Complete

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Many thanks for your patience while maintenance of this blog channel was performed. All posts have now been restored.  You will notice that ...

Which Encounter Type should be used for Specialty Outreach Services?

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Question : Which ad hoc (unscheduled) outpatient encounter type best fits the needs of patient visits (virtual or in-person) that are part o...

How do I manage orders for admitted patients on dialysis?

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Question : How do I manage orders in Connect Care for admitted patients on hemodialysis (HD) or peritoneal dialysis (PD)? Context : If an ad...

How can I refer a patient to the FAST program?

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Question : How do I refer a patient to the Facilitated Access to Specialized Treatment (FAST) program? Context : As part of the Alberta Surg...

How can clinicians control whether patients can contact them via secure messaging?

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Question : How can a clinician determine whether, and for how long, a patient can send them messages via MyAHS Connect (Connect Care patient...

How can I resend a prescription via direct electronic fax to a community pharmacy?

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Question : How can I “reprint” or refax a prescription that was originally sent via direct electronic fax? Context : Prescriptions sent dire...