See Also

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Where can I find glucometer results?

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Question : I can't seem to find glucometer results where I used to. Where can I find glucometer results now? Context : Recent updates ha...

How do I complete a Medical Certificate of Death for an unidentified patient?

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Question : A patient died before their identity was confirmed, and so only had an anonymous Connect Care chart. Is it possible to initiate a...

How do I edit an already signed Medical Certificate of Death?

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Question : I received a request to make changes to a Medical Certificate of Death (MCoD) I already signed and submitted using the digital wo...

What is a "Coordination of Care Recipient"?

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Question : I received a result for a lab test ordered by another physician, though I had recently placed an order for the same test. Why did...

Why can't I cancel a lab order?

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Question : My patient no longer needs a lab test I ordered. Why can't I cancel the order? Context : For lab test orders that are no long...

Why were my discharged patient's lab orders cancelled?

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Question : How do I place lab orders for my patient to get after they are discharged from an inpatient unit? Context : When a patient is dis...

How can I place an inpatient order for a DI procedure at another site?

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Question : How can a prescriber place an order for a Diagnostic Imaging (DI) procedure not in the host facility's inpatient order catalo...

How do I recover an auto-removed In Basket message?

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Question : I recently had messages that I had been saving automatically removed from my In Basket. Can I recover them? Context : In Basket i...

Why can't I edit Microsoft files on an AHS computer?

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Question : I opened a Microsoft Word file on an AHS computer and I can't seem to edit or save it. How can I edit it? Context : Microsoft...

How can physicians prepare for a leave of absence from clinical work?

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Question : What steps should physicians contemplating a leave of absence take to ensure continuity of Connect Care? Answer :  Notify Medic...

Why has the Holter monitoring procedure I ordered for a rural patient not been scheduled yet?

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Question : I ordered a Holter monitoring procedure for a rural patient, and the procedure still hasn't been scheduled - why? Context : U...

How do I use an outpatient note authored by a clinical clerk for a letter?

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Question : Why is my consult letter blank after pulling in my clinical clerk's outpatient note? Context : If, when using the "Commu...

Why were my discharged patient's DI orders cancelled?

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Question : How do I place diagnostic imaging (DI) orders for my patient to get after they are discharged from the emergency department (ED)/...

How do I resend a letter to another clinician?

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Question : I received a message in my In Basket that a note I had sent to a community provider through Connect Care was not delivered and th...

Why did my Pulmonary Function Test request not go through?

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Question : How do I order a Pulmonary Function Test (PFT) correctly to make sure it goes in the PFT Lab's scheduling workqueue? Context ...

How can I report an adverse effect following immunization?

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Question : How can prescribers satisfy requirements for reporting an adverse event following immunization (AEFI)? Context : In a separate po...

Email Subscription Service Ending for Connect Care Clinician Blogs

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Effective end of this month (December 31, 2024), we will be discontinuing our current email subscription service for all our Connect Care cl...

Why is there a delay in being able to view diagnostic images if the exam was completed at a Connect Care site?

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Question : Why is there sometimes a delay between completion of an imaging investigation or intervention ordered in Connect Care and availab...

Do I use a Recommendation or Referral to send a patient to an allied health provider?

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Question : Is entering a Referral order appropriate to send my patient to physiotherapy or another allied health provider? Context : If a pr...

How can I review and edit key patient preferences?

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Question : Can key patient preferences be viewed and managed with a unified Connect Care tool? Context : The Alberta Health Services (AHS) ...