Why is my Provider Contact Information Wrong?

Question: Some providers express concern about how their name, and possibly some address information, appears in After Visit Summaries and other Connect Care communications. How can this be changed?

Answer: Basic identification and contact information for Connect Care prescribers comes from the clinical information system provider registry. Drawn from Medical Affairs and Licensing Organization databases, this information may be out of date. Indeed, some physicians provided a home address for professional communications. This may not be what is wanted for Connect Care.

It is easy to check how Connect Care describes a provider, as this information appears in the "Phone Book", available to all authorized users. See the Identity, Roles and Contact Information section of the Physician Manual. In particular, note the tip sheet and its instruction about how to submit a provider information change request.

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