Question: My patient no longer needs a lab test I ordered. Why can't I cancel the order?
Context: For lab test orders that are no longer needed, once a specimen has been sent to the lab, the lab must be contacted directly to cancel the order. Previously the system allowed a prescriber to cancel the order even though this was not the appropriate workflow; an update has been made as of December 2, 2025 to prevent this.
Answer: If a prescriber attempts to cancel an order where the specimen has already been received in the lab, the prescriber will see a pop-up that they do not have sufficient security to cancel the test (click the camera icon for a screenshot). Prescribers will need to contact the lab to have the lab cancel the testing.
